Shipping policy

Shipping Policy for Terra Clava

Order Fulfillment

We are committed to processing orders promptly, with 98% of orders fulfilled within 48 hours. This rapid processing ensures that your items are on their way to you as quickly as possible.

Shipping Options

We provide three main shipping options to accommodate your needs:

• Standard Shipping: Available to all customers, typically taking 7 to 12 days depending on your location.

• Priority Shipping: A faster delivery option, generally taking 5 to 8 days, also depending on location.

• Free Shipping: Automatically available on orders over $100. The method—either standard or priority—is determined based on your location to provide the best service possible.

Tracking Your Order

After dispatch, you will receive a confirmation email with a tracking number. This enables you to monitor your shipment’s progress through the carrier’s tracking system, keeping you informed every step of the way.

Delivery Times

While we strive to meet the estimated delivery times, please be aware that delays can occasionally occur due to external factors beyond our control.

Customer Support

Should you need any assistance with your order or have questions about shipping, our live chat on our website is the quickest way to get help. Additionally, you can contact our customer service team at info@terraclava.com for further support.